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SMS Expiry Reminders

SMS Expiry Reminders

SMS expiry reminders send parkers a single text message 15 minutes before their parking session ends. This gives them time to extend or wrap up before receiving a ticket.

Overview

  • One reminder per session—no follow-up messages.
  • Customizable at the location, tenant, or event level.
  • If no custom instructions are enabled, Offstreet will automatically send a default reminder message. The message that gets sent is:
    • “Your Offstreet permit is about to expire.”
  • Uses the session’s timezone for accurate send times.
  • Delivery supported in the U.S., Canada, and Mexico.

Enabling SMS Reminders

Step 1: Enable SMS for your account

Contact your Account Manager to activate SMS reminders.

Step 2: Turn SMS on for a tenant, or event

For tenants:

  1. In the Dashboard, open Tenant Details.
  2. Go to Portal settings.
  3. Toggle SMS RemindersOn.
  1. Enable Add Instructions and enter your message under Expiring Soon Email Instructions (≤160 characters, links allowed).
  1. Save.

For events:

  1. In the Dashboard, open Event Details.
  2. Go to Settings.
  3. Click Edit, toggle SMS RemindersOn.
  4. Enable Add Instructions and enter your message under Expiring Soon Email Instructions.
  5. Save.

Best Practices

  • Keep messages short and clear (≤160 characters).
  • Include a link for quick session extension.
  • Use language that encourages timely action.

Compliance

  • Parkers must opt in to receive SMS.
  • They can reply STOP at any time to opt out.
  • Numbers are used only for parking-related reminders.

FAQ

  • Can I send more than one reminder?No. Only one SMS is sent per session.
  • If I enable SMS at a location, will it apply to all tenants or events?No. You must enable it for each tenant or event individually.
  • What happens if I don’t add custom instructions?Offstreet will send a default reminder message on your behalf.
  • What number will SMS reminders come from?All reminders are sent from the same phone number.
  • What if I reply “STOP” to a reminder?Replying “STOP” unsubscribes you from SMS reminders on that number. You won’t get reminders at any Offstreet location / campus / client until you re-subscribe.
  • How do I start receiving reminders again?Just text “START” to the same number, and you’ll be re-subscribed automatically.

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